HELP & SUPPORT

Clear help, right when you need it.

Find practical guidance for your account, conversations, privacy and payments. For account-specific or safety issues, signed-in support keeps the request connected to the correct account.

Open signed-in supportEmail support
QUICK GUIDANCE

Choose the area you need.

TalmavoChat never asks for your password, one-time code or payment PIN through Chat, email or a support request.

@

Account access

Use “Forgot password” on the login screen. A short-lived code is sent to your account email and cannot be reused after recovery.

Go to login →
C

Chats, Rooms & media

If sending pauses, check the connection banner and retry. Failed Random messages are never carried into a different match.

Open TalmavoChat →
S

Safety & privacy

Block immediately stops eligible direct interaction. Report sends a reason and explanation to the protected moderation queue.

Read privacy controls →
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Premium & payments

Premium activates only after Paystack and TalmavoChat verify the payment server-side. A browser return alone never grants access.

Review Premium terms →

Appeal a ban

If your account or a Room you own was banned, verify your account email and request a moderation review. Password recovery does not remove a ban.

Start or check an appeal
SUPPORT PATH

Get the right help in three steps.

Check service statusConfirm that the web app and realtime service are operational before changing account or browser settings.
Use signed-in supportOpen Settings → Help & support so technical, account, payment or safety requests are linked correctly.
Protect your credentialsNever include passwords, OTP codes, card details, mobile-money PINs or private keys in a support message.

Still need help?

Send a support request from your account for the fastest, safest response.

Check statusCreate support request